Detailed registration of time spend on a ticket

RT Users
1

Hi

I’m trying to figure out how to use RT for more detailed time tracking when working on tickets. The reason is that I work for a specific client, which require specific hours and dates - not just “4 hours” - when I send the bill. The bill is monthly, which is why the need for more details.

I’d really like to end up with something like this (note multiple registrations pr ticket):

Date
Description
Hours

01012007
problem with bla bla bla
09:00 - 11:00

02012007
problem with bla bla bla 14:00 - 15:00

05012007
new problem with bla bla bla
10:00 - 11:00

I’m not an expert on RT, so my knowledge isn’t that great. I was thinking something like a CF pr ticket, ie Workhistory, which gets updated automatically when the ticket is updated. But that’ll require that the ticket gets updated precisely when the job is done - which is not always the case :slight_smile:

So…does anyone have any good ideas?

Hope this makes sense. Thanks in advance!

Med venlig hilsen / Best regards

Tommy Abrahamsson

2

Tommy Abrahamsson wrote:

Hi

I’m trying to figure out how to use RT for more detailed time tracking
when working on tickets. The reason is that I work for a specific
client, which require specific hours and dates - not just “4 hours” -
when I send the bill. The bill is monthly, which is why the need for
more details.

I’d really like to end up with something like this (note multiple
registrations pr ticket):

Date
Description
Hours
01012007
problem with bla bla bla
09:00 - 11:00
02012007
problem with bla bla bla 14:00 - 15:00
05012007
new problem with bla bla bla
10:00 - 11:00
I did something like this using iReport but you could use almost any
reporting engine/app you like. What you need to know is the relation
between tickets → transactions → attachments and how to map various
numerical id’s to names etc.
One could write a mason component which would do the same but going
directly to the database proved, for me, to be simpler and faster, YMMV.

Joop