Detail reports

Hi all. Is there any built-in function for displaying and printing
detailed reports in RT? I only ask because I don’t find such a function
and I want to be sure before I start exploring other reporting options.

David Smithson
ActivSupport, Inc. - Your Flexible IT Partner
Microsoft Gold Partner
http://www.activsupport.com http://www.activsupport.com/
Director of Technical Services

Perhaps I should explain myself better. You can get a summary report for several tickets easily, using the query functions. I have a need to get detailed reports for several tickets resulting from a query. We are looking at replacing our custom ticketing system with RT. Currently we offer full visibility to our clients by delivering them ticket logs with invoices. I’m looking to get the same functionality in RT.From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of David Smithson
Sent: Wednesday, June 07, 2006 5:18 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] detail reports

Hi all. Is there any built-in function for displaying and printing detailed reports in RT? I only ask because I don’t find such a function and I want to be sure before I start exploring other reporting options.

David Smithson
ActivSupport, Inc. - Your Flexible IT Partner
Microsoft Gold Partner
http://www.activsupport.com
Director of Technical Services

And you might be wondering what exactly I mean by “detail”. In this case, I mean that a detail report would include data from tables Attachments and possibly transactions. It would sort of be what you see in the Jumbo display.

On a side note: It would be neat if RT could hide parts of email correspondence that are inline inclusions from previous emails, sort of the way Gmail does it.-----Original Message-----
From: David Smithson
Sent: Wednesday, June 07, 2006 5:46 PM
To: David Smithson; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] detail reports

Perhaps I should explain myself better. You can get a summary report for several tickets easily, using the query functions. I have a need to get detailed reports for several tickets resulting from a query. We are looking at replacing our custom ticketing system with RT. Currently we offer full visibility to our clients by delivering them ticket logs with invoices. I’m looking to get the same functionality in RT.

From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of David Smithson
Sent: Wednesday, June 07, 2006 5:18 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] detail reports

Hi all. Is there any built-in function for displaying and printing detailed reports in RT? I only ask because I don’t find such a function and I want to be sure before I start exploring other reporting options.

David Smithson
ActivSupport, Inc. - Your Flexible IT Partner
Microsoft Gold Partner
http://www.activsupport.com
Director of Technical Services

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The

rt list

and

rt show

command-line functions can probably give you want you need. Type “rt
help” at your server command line for more.

Rick R.

David Smithson wrote:

Perhaps I should explain myself better. You can get a summary report for several tickets easily, using the query functions. I have a need to get detailed reports for several tickets resulting from a query. We are looking at replacing our custom ticketing system with RT. Currently we offer full visibility to our clients by delivering them ticket logs with invoices. I’m looking to get the same functionality in RT.


From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of David Smithson
Sent: Wednesday, June 07, 2006 5:18 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] detail reports

Hi all. Is there any built-in function for displaying and printing detailed reports in RT? I only ask because I don’t find such a function and I want to be sure before I start exploring other reporting options.

David Smithson

ActivSupport, Inc. - Your Flexible IT Partner
Microsoft Gold Partner
http://www.activsupport.com
Director of Technical Services


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