Desperatetly seeking help with login issue!

I have version 3.6.5

When users log in everything works fine… but every time they click
on a new ticket in the system they have to re log in again.
Is there a configuration parameter I can change to stop this behaviour
or am I dealing with something more complicated?

Thanks.

Any help would be appreciated.

<$WebSessionClass>

<$WebSessionClass> is the class you wish to use for managing Sessions.
It defaults to use your SQL database, but if you are using MySQL 3.x and
plans to use non-ascii Queue names, uncomment and add this line to
<RT_SiteConfig.pm> will prevent session corruption.

Set($WebSessionClass , ‘Apache::Session::File’);Em Sunday 07 December 2008 19:47:16 Phil Labonte escreveu:

I have version 3.6.5

When users log in everything works fine… but every time they click
on a new ticket in the system they have to re log in again.
Is there a configuration parameter I can change to stop this behaviour
or am I dealing with something more complicated?

Thanks.

Any help would be appreciated.


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Proper upgrade to RT 3.8.1 will fix this problem.On Mon, Dec 8, 2008 at 12:47 AM, Phil Labonte philfromwork@gmail.com wrote:

I have version 3.6.5

When users log in everything works fine… but every time they click
on a new ticket in the system they have to re log in again.
Is there a configuration parameter I can change to stop this behaviour
or am I dealing with something more complicated?

Thanks.

Any help would be appreciated.


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Best regards, Ruslan.

thank you the above worked great.
Can’t afford to upgrade yet, will do that in 2009.

Thanks again!On Sun, Dec 7, 2008 at 11:28 PM, Ruslan Zakirov ruz@bestpractical.com wrote:

Proper upgrade to RT 3.8.1 will fix this problem.

On Mon, Dec 8, 2008 at 12:47 AM, Phil Labonte philfromwork@gmail.com wrote:

I have version 3.6.5

When users log in everything works fine… but every time they click
on a new ticket in the system they have to re log in again.
Is there a configuration parameter I can change to stop this behaviour
or am I dealing with something more complicated?

Thanks.

Any help would be appreciated.


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com


Best regards, Ruslan.