I have version 3.6.5
When users log in everything works fine… but every time they click
on a new ticket in the system they have to re log in again.
Is there a configuration parameter I can change to stop this behaviour
or am I dealing with something more complicated?
Thanks.
Any help would be appreciated.
<$WebSessionClass>
<$WebSessionClass> is the class you wish to use for managing Sessions.
It defaults to use your SQL database, but if you are using MySQL 3.x and
plans to use non-ascii Queue names, uncomment and add this line to
<RT_SiteConfig.pm> will prevent session corruption.
I have version 3.6.5
When users log in everything works fine… but every time they click
on a new ticket in the system they have to re log in again.
Is there a configuration parameter I can change to stop this behaviour
or am I dealing with something more complicated?Thanks.
Any help would be appreciated.
Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.comDiscover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Proper upgrade to RT 3.8.1 will fix this problem.On Mon, Dec 8, 2008 at 12:47 AM, Phil Labonte philfromwork@gmail.com wrote:
I have version 3.6.5
When users log in everything works fine… but every time they click
on a new ticket in the system they have to re log in again.
Is there a configuration parameter I can change to stop this behaviour
or am I dealing with something more complicated?Thanks.
Any help would be appreciated.
Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.comDiscover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Best regards, Ruslan.
thank you the above worked great.
Can’t afford to upgrade yet, will do that in 2009.
Thanks again!On Sun, Dec 7, 2008 at 11:28 PM, Ruslan Zakirov ruz@bestpractical.com wrote:
Proper upgrade to RT 3.8.1 will fix this problem.
On Mon, Dec 8, 2008 at 12:47 AM, Phil Labonte philfromwork@gmail.com wrote:
I have version 3.6.5
When users log in everything works fine… but every time they click
on a new ticket in the system they have to re log in again.
Is there a configuration parameter I can change to stop this behaviour
or am I dealing with something more complicated?Thanks.
Any help would be appreciated.
Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.comDiscover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com–
Best regards, Ruslan.