Hi,
Surfing the Internet I found this code:
The code is as follows:
Description: open tickets which depends on resolved
Condition: On Status Change
Custom Condition:
Action: User defined
Custom action preparation code: return 1;
Custom action cleanup code:
return 1 if ($self->TransactionObj->NewValue !~
/^(?:resolved|deleted|rejected)$/);
my $DepOnBy = $self->TicketObj->DependedOnBy;
while( my $l = $DepOnBy->Next ) {
next unless( $l->BaseURI->IsLocal );
next unless( $l->BaseObj->Status =~ /^(?:new|open|stalled)$/ );
# here you can add any action
# see also example below
$l->BaseObj->SetStatus('open');
}
$DepOnBy = undef;
return 1;
Template: Global template: Blank
I’ve tested and works correctly.
But I tried for tickets Approvals dependent and does not work.
I tried putting the type of ticket you had to look at, specifically in
the line:
my $DepOnBy = $self->TicketObj->DependedOnBy(Type => ‘approval’);
But still doesn’t work and I can’t make it ‘Open’ a ticket when all
Approvals of ticket are ‘Resolved’.
Can anybody help me? I’m desperate
THANKS!!!
Best regards
Daniel
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/ / Daniel Garc�a Mej�a
C E / S / C A Portals i Repositoris
/_/ Centre de Serveis Cient�fics i Acad�mics de Catalunya
Gran Capit�, 2-4 (Edifici Nexus) - 08034 Barcelona
T. (NULL) - F. 93 205 6979 - dgarcia@cesca.cat
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