We’ve been RT users for many, many years and are still using it today with great success. We recently acquired a Dell Kace K1000 appliance for inventory/systems management/etc and it comes bundled with a Service Desk tool that upon initial inspection seems to be an embedded version of RT. Can anyone confirm or deny that this is the case, and more importantly, does anyone have any experience with migrating an existing installation of RT over to this tool? We’re going to give it a whirl and will try to document our experiences if successful, but any head start information would be greatly appreciated. We’d very much like to transfer our historical information and current config over if it’s at all possible.