We have a ticket in which several files were attached to email replies. So
the file attachments are now viewable through “Download” links in the
ticket history. The queue owner would like to remove the attached files
while leaving the text part of the email message intact.
Are there any bad consequences of using Attachment’s Delete method by
itself? We’ve used Transaction->Delete before to remove whole
transactions, but we’ve never removed individual attachments.
Senior Programmer/Analyst - SAIS