Deleting a custom field value

RT Users
1

Hello Community,

I am adding a value to one custom field. Since, this value occupies big disk space, we want this value to be deleted two days later. Kindly help with the logic as I am new to RT.

P.S:
We wish to keep this custom field value for two days. Then either delete these custom field values or replace it with empty values.

We already went through below link, but it has some limitations. It requires a specific custom field value to be entered. But we are focusing on all the values. Basically custom field value = *
https://rt-wiki.bestpractical.com/wiki/CustomField

Note:
I am poor in perl

2

you can look at the rt-crontool

https://docs.bestpractical.com/rt/4.4.1/rt-crontool.html

https://rt-wiki.bestpractical.com/wiki/CustomConditionSnippets

3

Thanks! will check that out…