Hello,
I have trouble with the ‘DeleteTicket’ right in RT3.0.11.
I have given the right ‘DeleteTicket’ to particular users while other
users can ‘ModifyTicket’ (actually: the owner). If I now try to set the
Status of a ticket to ‘deleted’, I actually need the ‘ModifyTicket’
right (-> own the ticket). Just having the ‘DeleteTicket’ right is not
sufficient.
This is introduced because “Ticket::SetStatus” checks the ACL but
forgets to tell “Ticket::_Set” NOT to check (which does check again, but
only against the ‘ModifyTicket’ right, and thus denies the change).
Assuming that this is a bug and not a feature, here is the fix:
*** /opt/rt3/lib/RT/Ticket_Overlay.ORIG
— /opt/rt3/lib/RT/Ticket_Overlay.pm
*** 3326,3331 ****
— 3326,3332 ----
my ($val, $msg)= $self->_Set( Field => ‘Status’,
Value => $args{Status},
TimeTaken => 0,
-
CheckACL => 0, TransactionType => 'Status' ); return($val,$msg);
Best regards,
Ruediger Riediger
Dr. Ruediger Riediger Sun Microsystems GmbH
NSG - SunCERT Komturstr. 18a
mailto:Ruediger.Riediger@Sun.com D-12099 Berlin
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