Deleted status

RT Users
1

Hi,

Does anyone know if a ticket has ‘deleted’ status it will be deleted
permanently?

Thanks!

Regards,

ALBERTO VILLANUEVA VAL

Consultor

Altran

ParqueEmpresarial Las Mercedes, Edificio 1
C/ Campezo, 1. 28022 Madrid
Tel : + 34 91 744 46 00
Fax: + 34 91 415 24 57

http://www.altran.es www.altran.es

2

Nope, it will still exist in the database and will still be viewable if
someone knows the id. The only way to truly delete is to use Shredder.

Alberto Villanueva wrote:

Hi,

Does anyone know if a ticket has �deleted� status it will be deleted
permanently?

Thanks!

Regards,

ALBERTO VILLANUEVA VAL

Consultor

Altran

ParqueEmpresarial Las Mercedes, Edificio 1
C/ Campezo, 1. 28022 Madrid
Tel : + 34 91 744 46 00
Fax: + 34 91 415 24 57

www.altran.es http://www.altran.es

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Drew Barnes
Applications Analyst
Network Resources Department
Raymond Walters College
University of Cincinnati

3

Thanks!! I thought that :slight_smile:

Now, if I want to delete several tickets by id, could it be done on shredder? I
doesn’t accept queries :frowning:

Regards,

ALBERTO VILLANUEVA VAL
Consultor
Altran
ParqueEmpresarial Las Mercedes, Edificio 1
C/ Campezo, 1. 28022 Madrid
Tel : + 34 91 744 46 00
Fax: + 34 91 415 24 57
www.altran.esDe: Drew Barnes [mailto:barnesaw@ucrwcu.rwc.uc.edu]
Enviado el: jueves, 19 de febrero de 2009 16:32
Para: Alberto Villanueva
CC: rt-users@lists.bestpractical.com
Asunto: Re: [rt-users] Deleted status

Nope, it will still exist in the database and will still be viewable if
someone knows the id. The only way to truly delete is to use Shredder.

Alberto Villanueva wrote:

Hi,

Does anyone know if a ticket has ‘deleted’ status it will be deleted
permanently?

Thanks!

Regards,

ALBERTO VILLANUEVA VAL

Consultor

Altran

ParqueEmpresarial Las Mercedes, Edificio 1
C/ Campezo, 1. 28022 Madrid
Tel : + 34 91 744 46 00
Fax: + 34 91 415 24 57

www.altran.es http://www.altran.es

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Drew Barnes
Applications Analyst
Network Resources Department
Raymond Walters College
University of Cincinnati

4

I have a possible solution:

  • Select tickets
  • Change to “deleted” status
  • Remove to “shredder”

Regards,

ALBERTO VILLANUEVA VAL
Consultor
Altran
ParqueEmpresarial Las Mercedes, Edificio 1
C/ Campezo, 1. 28022 Madrid
Tel : + 34 91 744 46 00
Fax: + 34 91 415 24 57
www.altran.esDe: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] En nombre de Alberto
Villanueva
Enviado el: jueves, 19 de febrero de 2009 16:41
Para: ‘Drew Barnes’
CC: rt-users@lists.bestpractical.com
Asunto: Re: [rt-users] Deleted status

Thanks!! I thought that :slight_smile:

Now, if I want to delete several tickets by id, could it be done on shredder? I
doesn’t accept queries :frowning:

Regards,

ALBERTO VILLANUEVA VAL
Consultor
Altran
ParqueEmpresarial Las Mercedes, Edificio 1
C/ Campezo, 1. 28022 Madrid
Tel : + 34 91 744 46 00
Fax: + 34 91 415 24 57
www.altran.es

De: Drew Barnes [mailto:barnesaw@ucrwcu.rwc.uc.edu]
Enviado el: jueves, 19 de febrero de 2009 16:32
Para: Alberto Villanueva
CC: rt-users@lists.bestpractical.com
Asunto: Re: [rt-users] Deleted status

Nope, it will still exist in the database and will still be viewable if
someone knows the id. The only way to truly delete is to use Shredder.

Alberto Villanueva wrote:

Hi,

Does anyone know if a ticket has ‘deleted’ status it will be deleted
permanently?

Thanks!

Regards,

ALBERTO VILLANUEVA VAL

Consultor

Altran

ParqueEmpresarial Las Mercedes, Edificio 1
C/ Campezo, 1. 28022 Madrid
Tel : + 34 91 744 46 00
Fax: + 34 91 415 24 57

www.altran.es http://www.altran.es

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Drew Barnes
Applications Analyst
Network Resources Department
Raymond Walters College
University of Cincinnati

http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com