Delete user with shredder

RT Users
1

Hello,

I want to delete a particular user from RT. When I go to shredder, no
matter what I search for, only one user will show up as a candidate for
removal.

The RT install has hundreds of users imported from LDAP. I didn’t see
any hints in the logs.

The message when I search for “name: m*” is “Objects list is empty”.

There are at least 10 users whose name begin with “m”, and they show up
when I look at the “Users” under the Configuration menu.

Thanks for any suggestions.

Cheers,

Sandra

2

Hello,

I want to delete a particular user from RT. When I go to shredder, no
matter what I search for, only one user will show up as a candidate for
removal.

The RT install has hundreds of users imported from LDAP. I didn’t see
any hints in the logs.

The message when I search for “name: m*” is “Objects list is empty”.

There are at least 10 users whose name begin with “m”, and they show up
when I look at the “Users” under the Configuration menu.

Thanks for any suggestions.

Cheers,

Sandra

Make sure that “status” says enabled in it.

–G.

Glenn E. Sieb
System Administrator
+1 201 809-4958

eFashionSolutions
80 Enterprise Avenue South
Secaucus, NJ 07094

3

That’s the ticket!!

Thank you. I must have misunderstood the description for “status”.

Cheers,

SandraOn 10/01/2012 03:43 PM, Glenn E. Sieb wrote:

On 10/01/2012 06:13 PM, Sandra Wittenbrock wrote:

Hello,

I want to delete a particular user from RT. When I go to shredder, no
matter what I search for, only one user will show up as a candidate for
removal.

The RT install has hundreds of users imported from LDAP. I didn’t see
any hints in the logs.

The message when I search for “name: m*” is “Objects list is empty”.

There are at least 10 users whose name begin with “m”, and they show up
when I look at the “Users” under the Configuration menu.

Thanks for any suggestions.

Cheers,

Sandra

Make sure that “status” says enabled in it.

–G.

4

That’s the ticket!!

Thank you. I must have misunderstood the description for “status”.

Glad to help! :slight_smile:

Best,
–G.

Glenn E. Sieb
System Administrator
+1 201 809-4958

eFashionSolutions
80 Enterprise Avenue South
Secaucus, NJ 07094