Hi,
There's any way to delete all tickets that Subject contains a
specific word?
Can I do an update to my database like "UPDATE Tickets SET
Status=‘delete’ WHERE Subject LIKE ‘%word"’ and (Status=‘new’ or
Status=‘open’);" ? I have 7000 tickets to delete.
Thanks!
(Sorry for my bad english)
Hi,
There's any way to delete all tickets that Subject contains a
specific word?
Can I do an update to my database like "UPDATE Tickets SET
Status=‘delete’ WHERE Subject LIKE ‘%word"’ and (Status=‘new’ or
Status=‘open’);" ? I have 7000 tickets to delete.
It’s better to use API for such things.
You can use simple script like attached one to do such things.
Thanks!
Best regards, Ruslan.
rt-bulk-action.pl (581 Bytes)