Delete ticket

RT Users
1

I noticed option “delete ticket” in RT’s FAQ and manuals, but I cannot find
it on RT.
Does anybody know, how to enable it?

regards
Grega
Grega Milcinski
KGB team
Institut Jozef Stefan
Slovenia
E-mail: grega.milcinski@ijs.si

2

I noticed option “delete ticket” in RT’s FAQ and manuals, but I cannot find
it on RT.
Does anybody know, how to enable it?

The base system of RT does not support the removal of content from the
database. There was (at some point in time) a script to perform
irreversible deletes of tickets with ‘dead’ status which may be what you
are looking for, but you will have to search through the list archives to
find its reference.

Note: Unless you know what you are doing, do not perform manual or
scripted deletes from the database. Bad, unspecified and greatly horrible
things will happen to you.

Regards,

                         Bruce Campbell                            RIPE
          Avoid handing people possible                             NCC
            instruments of destruction.                      Operations
3

Hi all,

This is probably a FAQ. How can I delete a ticket with 3.2.1, mysql
4.0.22?

thanks
Chris

4

This is probably a FAQ. How can I delete a ticket with 3.2.1, mysql
4.0.22?

You’re right, it is a FAQ. Request Tracker Wiki

Michael
Michael S. Liebman m-liebman@northwestern.edu
http://msl521.freeshell.org/
“I have vision and the rest of the world wears bifocals.”
-Paul Newman in “Butch Cassidy & the Sundance Kid”