Delete queues and groups?

RT Users
1

I’m just full of questions today. I’ve seen this question
posted before, but never seen an answer to it. How does one
go about deleting (not disabling) queues and groups? Am I
just overlooking something obvious? This is RT 2.0.9.
Thanks.

Steve Gilbert gilbert@8020softwaretools.com
80/20 Software Tools www.8020softwaretools.com

2

I’m just full of questions today. I’ve seen this question
posted before, but never seen an answer to it. How does one
go about deleting (not disabling) queues and groups? Am I
just overlooking something obvious? This is RT 2.0.9.

For groups, it’s an oversight in the UI. For qeues, it’s something that RT
is designed not to let you do. By deleting a queue, you could easily break
referential integrity. If you absolutely need to get rid of queue, you can
move all tickets (including resolved tickets out of the queue. Then,
manually delete entries from the following tables:

ACLs
Scrips
KeywordSelects
Watchers
Queue

Thanks.

–
Steve Gilbert gilbert@8020softwaretools.com
80/20 Software Tools www.8020softwaretools.com

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