Delete parts of a ticket?

RT Users
1

Good morning,

one of our customer sent mistakenly ~50 out-of-office-replies to one
ticket (great …) L

Any idea to delete parts of a ticket ? I tried with shredder, but I
don’t want to delete whole ticket …

Cheers - Michael

2

Good morning,

one of our customer sent mistakenly ~50 out-of-office-replies to one ticket
(great …) L

Any idea to delete parts of a ticket ? I tried with shredder, but I don’t
want to delete whole ticket ….

Shredder can delete transactions using Object plugin.

In 4.0 you can delete txns with SQL and cleanup everything with rt-validator.

Cheers - Michael

Best regards, Ruslan.