Delete 3000 tickets

Hi All

1% of all my tickets are SPAM and they are all on SPAM queue. These are
the tickets that slipped thru my filter and users dropped them to SPAM
queue manually overtime.

I am wondering what is the fastest way to clean the SPAM queue which has
3000 tickets. Doing the `Update All tickets at once’ through web gui may
take up lot of resources, I guess.

Thanks

Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
“…there are two kinds of people: those who work and those who take the credit…try
to be in the first group;…less competition there.” - Indira Gandhi

I would use Ruslan’s RTx::Shredder. It’s on CPAN.On Wed, Jan 25, 2006 at 03:49:28PM -0500, Asif Iqbal wrote:

Hi All

1% of all my tickets are SPAM and they are all on SPAM queue. These are
the tickets that slipped thru my filter and users dropped them to SPAM
queue manually overtime.

I am wondering what is the fastest way to clean the SPAM queue which has
3000 tickets. Doing the `Update All tickets at once’ through web gui may
take up lot of resources, I guess.

Thanks


Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
“…there are two kinds of people: those who work and those who take the credit…try
to be in the first group;…less competition there.” - Indira Gandhi


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