Hi all,
i have a little problem with the Default transaction template. When a user send an html formatted message to my queue, in the auto generated message with default transaction template, the link "Ticket: URL:http://************* " dont work.
Why?
Thx for the attention
n1co
When a user send an html formatted message to my queue, in the auto
generated message with default transaction template, the link "Ticket:
URL:http://************* " dont work.
Can you elaborate on the link not working? Is it actually generating a
link with asterisks? Can you give any examples? Does the requesting
HTML email have a text\plain alternative? (That point may be
unrelated, but it can hurt to ask…)
Michael
Michael S. Liebman m-liebman@northwestern.edu
http://msl521.freeshell.org/
“I have vision and the rest of the world wears bifocals.”
-Paul Newman in “Butch Cassidy & the Sundance Kid”
In the future, please reply to the list.
At 10:42 AM 11/12/2003, niconico wrote:
The link is correctly generated (example: <URL:
http://helpdesk.exampledomain.dom/Ticket/Display.html?id=1813 >) but when i
see it in outlook it isnt a link.
My best guess is this is just Outlook’s brokenness on not fully
comprehending URLs. If it only highlights a portion of the URL, then that
would support my theory. Regardless, if the URL is properly constructed and
works when cut and pasted into a web browser, then this is not an RT
problem but an MUA problem.
Michael
Michael S. Liebman m-liebman@northwestern.edu
http://msl521.freeshell.org/
“I have vision and the rest of the world wears bifocals.”
-Paul Newman in “Butch Cassidy & the Sundance Kid”