$DefaultSearchResultFormat in RT_Config.pm

RT Users
1

Dear Rt users,

we need to change the Search Result page so that it shows the Requestor RealName instead of the Email Address.
How can that be done in $DefaultSearchResultFormat or ColumnMap?

I could not find documentation on the possible vaiables to use in $DefaultSearchResultFormat or ColumnMap
Can you point me to the right direction?

Kind regards

Jörg

Verschicken Sie romantische, coole und witzige Bilder per SMS!
Jetzt bei WEB.DE FreeMail: WEB.DE - E-Mail-Adresse kostenlos, FreeMail, De-Mail & Nachrichten

2

Jörg,

Found this in /opt/rt3/share/html/Elements/RT__Ticket/ColumnMap:
Requestors => {
value => sub { return $_[0]->Requestors->MemberEmailAddressesAsString }
},

I suspect you’d have to add a ColumnMap callback, and override Requestors to return the field that you want.

-Kelly-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Jörg Ungermann
Sent: Tuesday, September 20, 2005 7:00 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] $DefaultSearchResultFormat in RT_Config.pm.

Dear Rt users,

we need to change the Search Result page so that it shows the Requestor RealName instead of the Email Address.
How can that be done in $DefaultSearchResultFormat or ColumnMap?

I could not find documentation on the possible vaiables to use in $DefaultSearchResultFormat or ColumnMap
Can you point me to the right direction?

Kind regards

Jörg

Verschicken Sie romantische, coole und witzige Bilder per SMS!
Jetzt bei WEB.DE FreeMail: WEB.DE - E-Mail-Adresse kostenlos, FreeMail, De-Mail & Nachrichten

http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Buy your copy of our new book, RT Essentials, today!

Download a free sample chapter from http://rtbook.bestpractical.com