Default Value for User Custom Fields

RT Users
1

Hi RT Folks,

Am i missing something? I see no option to select a “default value” for
“select one value” type custom fields if they are of lookuptype RT::User?

i tested and if it’s RT::Ticket - default appears, but RT::User - that
input field has disappeared?

w.

Richard Wood (Woody)
Managing Director
Wild Thing Safaris Ltd.

UK: 2B Habbo St, Greenwich, London
Dar es Salaam: 5 Ethan St, Mbezi beach
Arusha: 3 Ebeneezer Rd, Njiro
PO BOX 34514 DSM
Office: +255 (0) 222 617 166
Office Mobile: +255 (0) 773 503 502
Direct: +255 742 373 327
Skype: woody1tz

2

What version of RT are you using?

-mOn Thu, Mar 2, 2017 at 1:46 PM, Woody - Wild Thing Safaris woody@wildthingsafaris.com wrote:

Hi RT Folks,

Am i missing something? I see no option to select a “default value” for
“select one value” type custom fields if they are of lookuptype RT::User?

i tested and if it’s RT::Ticket - default appears, but RT::User - that input
field has disappeared?

w.

–

Richard Wood (Woody)
Managing Director
Wild Thing Safaris Ltd.

UK: 2B Habbo St, Greenwich, London
Dar es Salaam: 5 Ethan St, Mbezi beach
Arusha: 3 Ebeneezer Rd, Njiro
PO BOX 34514 DSM
Office: +255 (0) 222 617 166
Office Mobile: +255 (0) 773 503 502
Direct: +255 742 373 327
Skype: woody1tz
http://wildthingsafaris.com

RT 4.4 and RTIR Training Sessions https://bestpractical.com/training

  • Paris - April 24-26, 2017
3

sorry, 4.4.0On 02/03/17 23:44, Matt Zagrabelny wrote:

What version of RT are you using?

-m

On Thu, Mar 2, 2017 at 1:46 PM, Woody - Wild Thing Safaris woody@wildthingsafaris.com wrote:

Hi RT Folks,

Am i missing something? I see no option to select a “default value” for
“select one value” type custom fields if they are of lookuptype RT::User?

i tested and if it’s RT::Ticket - default appears, but RT::User - that input
field has disappeared?

w.

–

Richard Wood (Woody)
Managing Director
Wild Thing Safaris Ltd.

UK: 2B Habbo St, Greenwich, London
Dar es Salaam: 5 Ethan St, Mbezi beach
Arusha: 3 Ebeneezer Rd, Njiro
PO BOX 34514 DSM
Office: +255 (0) 222 617 166
Office Mobile: +255 (0) 773 503 502
Direct: +255 742 373 327
Skype: woody1tz
http://wildthingsafaris.com

RT 4.4 and RTIR Training Sessions https://bestpractical.com/training

  • Paris - April 24-26, 2017

Richard Wood (Woody)
Managing Director
Wild Thing Safaris Ltd.

UK: 2B Habbo St, Greenwich, London
Dar es Salaam: 5 Ethan St, Mbezi beach
Arusha: 3 Ebeneezer Rd, Njiro
PO BOX 34514 DSM
Office: +255 (0) 222 617 166
Office Mobile: +255 (0) 773 503 502
Direct: +255 742 373 327
Skype: woody1tz

4

I added “Users” to line 2016 in CustomField.pm

 return 0 unless $self->LookupType =~

/RT::(?:Ticket|Transaction|User)$/;

and it seems to behave as expected. But RT::Users must have been left
out for a reason?

w.On 03/03/17 10:46, Woody - Wild Thing Safaris wrote:

sorry, 4.4.0

On 02/03/17 23:44, Matt Zagrabelny wrote:

What version of RT are you using?

-m

On Thu, Mar 2, 2017 at 1:46 PM, Woody - Wild Thing Safaris woody@wildthingsafaris.com wrote:

Hi RT Folks,

Am i missing something? I see no option to select a “default value” for
“select one value” type custom fields if they are of lookuptype
RT::User?

i tested and if it’s RT::Ticket - default appears, but RT::User -
that input
field has disappeared?

w.

–

Richard Wood (Woody)
Managing Director
Wild Thing Safaris Ltd.

UK: 2B Habbo St, Greenwich, London
Dar es Salaam: 5 Ethan St, Mbezi beach
Arusha: 3 Ebeneezer Rd, Njiro
PO BOX 34514 DSM
Office: +255 (0) 222 617 166
Office Mobile: +255 (0) 773 503 502
Direct: +255 742 373 327
Skype: woody1tz
http://wildthingsafaris.com

RT 4.4 and RTIR Training Sessions https://bestpractical.com/training

  • Paris - April 24-26, 2017

Richard Wood (Woody)
Managing Director
Wild Thing Safaris Ltd.

UK: 2B Habbo St, Greenwich, London
Dar es Salaam: 5 Ethan St, Mbezi beach
Arusha: 3 Ebeneezer Rd, Njiro
PO BOX 34514 DSM
Office: +255 (0) 222 617 166
Office Mobile: +255 (0) 773 503 502
Direct: +255 742 373 327
Skype: woody1tz

5

I added “Users” to line 2016 in CustomField.pm

return 0 unless $self->LookupType =~ /RT::(?:Ticket|Transaction|User)$/;

and it seems to behave as expected. But RT::Users must have been left out
for a reason?

Possibly not.

Here is the commit in which the code was initially committed:

0bb6abb2f4641896d3a77ccca5bb0c3cdc699026

And here is a commit where BP adds Assets to the list of CFs that can
have defaults:

5d851b77f275252578ce29c21a652c88a6663ab6

So I am guessing that it was just an oversight that Users and Queues
aren’t in the list of CFs that can have default values.

BP, any commentary on this?

Thanks,

-m