Default Ticket View

RT Users
1

I’m new to RT, so sorry if this is simple, but I didn’t see it
addressed on the wiki or the archive.

We’ve just set up RT 3.6.3, and the default ticket view puts the
actual request way down at the bottom of the page, off the screen. Is
that normal? Do people usually adjust that? Seems to be that that
would be the most common thing to read first.

2

Clicking the carrot (or up arrow) to the left of Ticket Metadata might be
what you want.

Works in 3.6.5.On Jan 3, 2008 1:07 PM, Steve Cochran stephen.cochran@kingarthurflour.com wrote:

I’m new to RT, so sorry if this is simple, but I didn’t see it
addressed on the wiki or the archive.

We’ve just set up RT 3.6.3, and the default ticket view puts the
actual request way down at the bottom of the page, off the screen. Is
that normal? Do people usually adjust that? Seems to be that that
would be the most common thing to read first.

3

Found those, and it does seem to remember my preference between
tickets, haven’t tried logging out yet.

Changing the default would be nice, but think I’ll probably just end
up rearranging the ticket view anyway.On Jan 3, 2008, at 2:58 PM, Bill Fischer wrote:

Clicking the carrot (or up arrow) to the left of Ticket Metadata
might be what you want.

Works in 3.6.5.

4

Hi

Found those, and it does seem to remember my preference between tickets,
haven’t tried logging out yet.

It’s a 1 year cookie.

Changing the default would be nice, but think I’ll probably just end up
rearranging the ticket view anyway.

This is for RT 3.6.1:

html/Widgets/TitleBoxStart:
55a56,59

% if ($Collapsed eq 1) {

% }

68a73

$Collapsed => $Collapsed

html/Ticket/Display.html:
55c55
< <&| /Widgets/TitleBox, title => loc(‘Ticket metadata’) &>

<&| /Widgets/TitleBox, title => loc(‘Ticket metadata’), Collapsed => 1 &>

Cheers
Toby

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