I would like to set the default SLA level per queue with the QueueDefault parameter, but i have a queue with our spec. hungarian characters in the name like őúóüöéáű
RT cannot assign the default ‘notsoimportant’ SLA levele for that queue. Every time i tried, the new ticket had the default SLA. If i deleted the Default parameter form the SLA conf, then the SLA paramter of the new ticket was empty.
How can i specifiy these ‘weird’ Queue names in the SLA configuration pm?
My RT version: 4.4.1
Thanks for your help!