Hi, when an unprivileged user create a ticket in the Self-Service Dashboard it appears a list of possible queue:
I would like that it appears the ticket creation page with a dropdown menu for the queue (and “Assistenza” as default… is it possibile?
I don’t think you can change this with a simple config option.
You’d need to make a local Mason element that was a combination of the functionality of
/SelfService/Create.html, and then point the hyperlink from the menu tab to that page rather than
/SelfService/CreateTicketInQueue.html . Of course if you called your local one
CreateTicketInQueue.html that would remove the last part of that (as the hyperlink would use the local version rather than the RT supplied one).
I also came to this conclusion, but I think it’s too complex for my abilities, I’ll do some tests…
Maybe it’s easier to create a custom field to choose between the 2 queues