Default queue for selfservice

RT Users
1

Hi,

How can I change the default q for self-service requests? At the moment
all tickets raised by unprivileged users go to “General” but I would
like them to go to a different queue.

Thanks, Jim

2

Jim;

Have you allowed unprivileged users to create tickets in different queue/s;
In Queues/Your-Queue/GlobalRights , give the system group Everyone
create ticket priv
and remove this right from the General queue, if you don’t wish them to
create any tickets there

Note you can give this right to more than one queue.

Roy

Jim Tambling wrote:

3

Thanks Roy :slight_smile:

Amazing how far a bit of common sense can go!

Regards, JimFrom: Raed El-Hames [mailto:rfh@vialtus.com]
Sent: 30 April 2009 18:14
To: Jim Tambling
Cc: rt-users@bestpractical.com
Subject: Re: [rt-users] Default queue for selfservice

Jim;

Have you allowed unprivileged users to create tickets in different
queue/s;
In Queues/Your-Queue/GlobalRights , give the system group Everyone
create ticket priv
and remove this right from the General queue, if you don’t wish them to
create any tickets there

Note you can give this right to more than one queue.

Roy

Jim Tambling wrote:

Hi,

How can I change the default q for self-service requests? At the
moment all tickets raised by unprivileged users go to “General” but I
would like them to go to a different queue.

Thanks, Jim