Default owner

Hello List,

how can i set default owner to the value of the creator ?. The default
setting is nobody

Thank you

Geschäftsführer: Rolf Herzog, Thomas Benk
AGES Maut System GmbH & Co. KG
AG Düsseldorf HRA 14045, USt-IdNr.: DE 202525868
AGES International GmbH & Co. KG
AG Düsseldorf HRA 16636, USt-IdNr.: DE 813749831
AGES ETS GmbH
AG Düsseldorf HRB 55580, USt-IdNr.: DE 814789134

Easiest way is with a scrip. The scrip below is one that my team uses. It’s slightly different than what you’re wanting, as it only acts if the creator is a member of our team; as the team is only three people, I’ve just hard coded the ids, but if you remove the return 1 unless ($actor==60 line, it’ll do what you want.

Steve Anderson

Scrip:

On create
User Defined
Global Template: Blank
Transaction Create
Custom Action preparation code: return 1;
Custom Action Cleanup code:

get actor ID

my $Actor = $self->TransactionObj->Creator;

if actor is RT_SystemUser then get out of here

return 1 if $Actor == $RT::SystemUser->id;

don’t set owner unless requestor is a member of the network team

return 1 unless ($Actor == 60 || $Actor == 53802 || $Actor == 105200);

get out unless ticket owner is nobody

return 1 unless $self->TicketObj->Owner == $RT::Nobody->id;

ok, try to change owner

$RT::Logger->info(“Auto assign ticket #”. $self->TicketObj->id ." to user #". $Actor );
my ($status, $msg) = $self->TicketObj->SetOwner( $Actor );

unless( $status ) {
$RT::Logger->error( “Impossible to assign the ticket to $Actor: $msg” );
return undef;
}
$self->TicketObj->SetStatus(‘open’);
return 1;From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Ingo.Itter@ages.de
Sent: 15 October 2010 08:06
To: rt-users@lists.bestpractical.com
Subject: [rt-users] default owner

Hello List,

how can i set default owner to the value of the creator ?. The default setting is nobody

Thank you
Geschäftsführer: Rolf Herzog, Thomas Benk
AGES Maut System GmbH & Co. KG
AG Düsseldorf HRA 14045, USt-IdNr.: DE 202525868
AGES International GmbH & Co. KG
AG Düsseldorf HRA 16636, USt-IdNr.: DE 813749831
AGES ETS GmbH
AG Düsseldorf HRB 55580, USt-IdNr.: DE 814789134
This email has been scanned by Netintelligence
http://www.netintelligence.com/email

BiP Solutions Limited is a company registered in Scotland with Company
Number SC086146 and VAT number 383030966 and having its registered
office at Medius, 60 Pacific Quay, Glasgow, G51 1DZ.

This e-mail (and any attachment) is intended only for the attention of
the addressee(s). Its unauthorised use, disclosure, storage or copying
is not permitted. If you are not the intended recipient, please destroy
all copies and inform the sender by return e-mail.
This e-mail (whether you are the sender or the recipient) may be
monitored, recorded and retained by BiP Solutions Ltd.
E-mail monitoring/ blocking software may be used, and e-mail content may
be read at any time.You have a responsibility to ensure laws are not
broken when composing or forwarding e-mails and their contents.

Hello Steve,

it works, thank you

Steve Anderson steve.anderson@bipsolutions.com
15.10.2010 12:11

An
"Ingo.Itter@ages.de" Ingo.Itter@ages.de,
"rt-users@lists.bestpractical.com" rt-users@lists.bestpractical.com
Kopie

Thema
RE: [rt-users] default owner [AGES: Viren geprüft !!]

Easiest way is with a scrip. The scrip below is one that my team uses.
It?s slightly different than what you?re wanting, as it only acts if the
creator is a member of our team; as the team is only three people, I?ve
just hard coded the ids, but if you remove the return 1 unless ($actor==60
line, it?ll do what you want.

Steve Anderson

Scrip:

On create
User Defined
Global Template: Blank
Transaction Create
Custom Action preparation code: return 1;
Custom Action Cleanup code:

get actor ID

my $Actor = $self->TransactionObj->Creator;

if actor is RT_SystemUser then get out of here

return 1 if $Actor == $RT::SystemUser->id;

don’t set owner unless requestor is a member of the network team

return 1 unless ($Actor == 60 || $Actor == 53802 || $Actor == 105200);

get out unless ticket owner is nobody

return 1 unless $self->TicketObj->Owner == $RT::Nobody->id;

ok, try to change owner

$RT::Logger->info(“Auto assign ticket #”. $self->TicketObj->id ." to
user #". $Actor );
my ($status, $msg) = $self->TicketObj->SetOwner( $Actor );

unless( $status ) {
$RT::Logger->error( “Impossible to assign the ticket to $Actor: $msg”
);
return undef;
}
$self->TicketObj->SetStatus(‘open’);
return 1;From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of
Ingo.Itter@ages.de
Sent: 15 October 2010 08:06
To: rt-users@lists.bestpractical.com
Subject: [rt-users] default owner

Hello List,

how can i set default owner to the value of the creator ?. The default
setting is nobody

Thank you
Geschäftsführer: Rolf Herzog, Thomas Benk
AGES Maut System GmbH & Co. KG
AG Düsseldorf HRA 14045, USt-IdNr.: DE 202525868
AGES International GmbH & Co. KG
AG Düsseldorf HRA 16636, USt-IdNr.: DE 813749831
AGES ETS GmbH
AG Düsseldorf HRB 55580, USt-IdNr.: DE 814789134

This email has been scanned by Netintelligence
http://www.netintelligence.com/email

BiP Solutions Limited is a company registered in Scotland with Company
Number SC086146 and VAT number 383030966 and having its registered
office at Medius, 60 Pacific Quay, Glasgow, G51 1DZ.

This e-mail (and any attachment) is intended only for the attention of
the addressee(s). Its unauthorised use, disclosure, storage or copying
is not permitted. If you are not the intended recipient, please destroy
all copies and inform the sender by return e-mail.
This e-mail (whether you are the sender or the recipient) may be
monitored, recorded and retained by BiP Solutions Ltd.
E-mail monitoring/ blocking software may be used, and e-mail content may
be read at any time.You have a responsibility to ensure laws are not
broken when composing or forwarding e-mails and their contents.

Geschäftsführer: Rolf Herzog, Thomas Benk
AGES Maut System GmbH & Co. KG
AG Düsseldorf HRA 14045, USt-IdNr.: DE 202525868
AGES International GmbH & Co. KG
AG Düsseldorf HRA 16636, USt-IdNr.: DE 813749831
AGES ETS GmbH
AG Düsseldorf HRB 55580, USt-IdNr.: DE 814789134