Default Keywords and searching on keywords?


Before I dig into the complexity of this, I wondered if anyone knows of
a very simple way to add default keywords to newly created tickets
and/or how to search on keywords. I’ve peeked at the DB schema and it
looks non-trivial.

Alternately, could one of the longtime users/RT gurus confirm to me that
it’s as non-trivial as it seems?


Jim Meyer, Geek At Large