Hi all
I am trying to get the approval module going and my on create scrip does
not seem to be calling the template.
Is there any log output of the process I am not seeing anything in
/opt/rt3/log ?
In our development queue we have created a scrip
Condition is On Create
Action is Create Tickets
Stage is Transaction Create
Template is ApprovalTemplate
Here is the ApprovalTemplate
===Create-Ticket:approval
Depended-On-By: {$Tickets{‘Top’}->Id}
Refers-To:{$Tickets{‘Top’}->Id}
Queue: Approvals
Type: Approval
Content: Ticket has been created that requires your approval.
ENDOFCONTENT
Thanks
Bob