Dealing with Quoted-Printable?

RT Users
1

Hi!

I’m a happy user of stripmime.pl with RT, but I am having problems with
Quoted-Printable in subjects of mails going into the system. Anyone made a
hack for this?

Jesper M�rtenson, network/unix-consultant
Arrowhead Carrier – +46 705 98 01 81 (cellular)

2

Hi!

I’m a happy user of stripmime.pl with RT, but I am having problems with
Quoted-Printable in subjects of mails going into the system. Anyone made a
hack for this?

We’re having the same problem here (without stripmime.pl) and since I
asked the same question on this list a few days ago without any answers I
guess that there is no solution yet.

Does someone know where the right place in the code for the fix is? I
mean, is there a single point in the RT code where incoming mails are
pre-processed and where one could fix the subject line before the rest of
RT continues ?

Thanks,

Chris

3

It actually came up a year or so ago. I believe the hack is
to modify lib/rt/ui/mail/manipulate.pm
It appears that MIME::Word (part of the MIME::Entity package can do the decoding.
If anyone wants to submit a patch for 1.0 that doesn’t drag in all of MIME::Entity as a dependency (though that’s what we do in RT2) I’d be happy to include
it in .1.0.5On Wed, Aug 23, 2000 at 04:16:25PM +0200, System Administrator wrote:

On Mon, 21 Aug 2000, Jesper Maartenson wrote:

Hi!

I’m a happy user of stripmime.pl with RT, but I am having problems with
Quoted-Printable in subjects of mails going into the system. Anyone made a
hack for this?

We’re having the same problem here (without stripmime.pl) and since I
asked the same question on this list a few days ago without any answers I
guess that there is no solution yet.

Does someone know where the right place in the code for the fix is? I
mean, is there a single point in the RT code where incoming mails are
pre-processed and where one could fix the subject line before the rest of
RT continues ?

Thanks,

Chris

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4

It actually came up a year or so ago. I believe the hack is
to modify lib/rt/ui/mail/manipulate.pm
It appears that MIME::Word (part of the MIME::Entity package can do the decoding.
If anyone wants to submit a patch for 1.0 that doesn’t drag in all of MIME::Entity as a dependency (though that’s what we do in RT2) I’d be happy to include
it in .1.0.5

Thanks for the info. I’ve changed it as suggested–but I didn’t had the
time to make it independent of MIME::Word. (I’ve installed this Perl
module on my system so the dependency isn’t an issue for me. I can
understand if you don’t want to include the patch as is but maybe the
patch can be helpful for others on the list too. In fact, installing
MIME::* isn’t such a big problem…)

The patch is attached (apply to lib/rt/ui/mail/manipulate.pm). Hints to
improve this are always welcomed!

Cheers,

Chris
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und Unternehmensberatung GmbH Fax: 089/51727-111
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D-80686 Muenchen http://www.ff-muenchen.de

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