Dates in Stats offset

RT Users
1

I’ve noticed that the dates displayed in the Stats pages is offset by one
day. It is showing tickets for monday as being on sunday. Anyone seen this
and know how to fix it?

John Alexander john.alexander@fortrex.com
Network Security Operations phone: 301-977-6966
Fortrex Technologies, Inc fax: 301-947-3539
Gaithersburg, MD
http://www.fortrex.com

Because Your Information is Your Business

2

Is it perhaps a difference between GMT and EST? I think RT stores dates
in GMT and then translates to the local timezone on the fly.

Dave

David C. Troy [dave@toad.net] 410-544-6193 Sales
ToadNet - Want to go fast? 410-544-1329 FAX
570 Ritchie Highway, Severna Park, MD 21146-2925 www.toad.netOn Mon, 1 Apr 2002, Alexander, John wrote:

I’ve noticed that the dates displayed in the Stats pages is offset by one
day. It is showing tickets for monday as being on sunday. Anyone seen this
and know how to fix it?

John Alexander john.alexander@fortrex.com
Network Security Operations phone: 301-977-6966
Fortrex Technologies, Inc fax: 301-947-3539
Gaithersburg, MD
http://www.fortrex.com

Because Your Information is Your Business

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

3

I checked the date/times in the tickets in question and GMT vs Local time
does not account for the disparity. In the stats pages, all of mondays
tickets are being counted for sunday.

John AlexanderFrom: David C. Troy [mailto:dave@toad.net]
Sent: Monday, April 01, 2002 3:35 PM
To: Alexander, John
Cc: ‘rt-users@lists.fsck.com’
Subject: Re: [rt-users] Dates in Stats offset

Is it perhaps a difference between GMT and EST? I think RT stores dates
in GMT and then translates to the local timezone on the fly.

Dave

David C. Troy [dave@toad.net] 410-544-6193 Sales
ToadNet - Want to go fast? 410-544-1329 FAX
570 Ritchie Highway, Severna Park, MD 21146-2925 www.toad.net

I’ve noticed that the dates displayed in the Stats pages is offset by one
day. It is showing tickets for monday as being on sunday. Anyone seen
this
and know how to fix it?

John Alexander john.alexander@fortrex.com
Network Security Operations phone: 301-977-6966
Fortrex Technologies, Inc fax: 301-947-3539
Gaithersburg, MD
http://www.fortrex.com

Because Your Information is Your Business

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

4

Might be a Sunday=0 vs. Sunday=1 problem then…

David C. Troy [dave@toad.net] 410-544-6193 Sales
ToadNet - Want to go fast? 410-544-1329 FAX
570 Ritchie Highway, Severna Park, MD 21146-2925 www.toad.netOn Mon, 1 Apr 2002, Alexander, John wrote:

I checked the date/times in the tickets in question and GMT vs Local time
does not account for the disparity. In the stats pages, all of mondays
tickets are being counted for sunday.

John Alexander

-----Original Message-----
From: David C. Troy [mailto:dave@toad.net]
Sent: Monday, April 01, 2002 3:35 PM
To: Alexander, John
Cc: ‘rt-users@lists.fsck.com’
Subject: Re: [rt-users] Dates in Stats offset

Is it perhaps a difference between GMT and EST? I think RT stores dates
in GMT and then translates to the local timezone on the fly.

Dave

=====================================================================
David C. Troy [dave@toad.net] 410-544-6193 Sales
ToadNet - Want to go fast? 410-544-1329 FAX
570 Ritchie Highway, Severna Park, MD 21146-2925 www.toad.net

On Mon, 1 Apr 2002, Alexander, John wrote:

I’ve noticed that the dates displayed in the Stats pages is offset by one
day. It is showing tickets for monday as being on sunday. Anyone seen
this
and know how to fix it?

John Alexander john.alexander@fortrex.com
Network Security Operations phone: 301-977-6966
Fortrex Technologies, Inc fax: 301-947-3539
Gaithersburg, MD
http://www.fortrex.com

Because Your Information is Your Business

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users