Date Format

RT Users
1

We’d like the date entry 06/09/2004 to equal June, 9 2004. Currently it’s
stored as September 6, 2004. I haven’t been able to find a place to change
this setting. Is it adjustable?

DT
Dave Thacker
SysAdmin, DBA, Postmaster, Odd Jobs
Omni Hotels Reservation Center
V:402-952-6535 F:402-334-8013 M: 402-981-4613 (24/7)
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offer at the newly expanded Omni Hotel at CNN Center! Ask about our
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or your Omni National Sales representative.

2

We’d like the date entry 06/09/2004 to equal June, 9 2004. Currently it’s
stored as September 6, 2004. I haven’t been able to find a place to change
this setting. Is it adjustable?

From /path/to/rt3/etc/RT_Config.pm

{{{ RT Date Handling Options (for Time::ParseDate)

Set this to 1 if your local date convention looks like “dd/mm/yy”

instead of “mm/dd/yy”.

Set($DateDayBeforeMonth , 1);

Change this in your RT_SiteConfig.pm

Michael
Michael S. Liebman m-liebman@northwestern.edu
http://msl521.freeshell.org/
“I have vision and the rest of the world wears bifocals.”
-Paul Newman in “Butch Cassidy & the Sundance Kid”

3

We’d like the date entry 06/09/2004 to equal June, 9 2004. Currently
it’s
stored as September 6, 2004. I haven’t been able to find a place to
change
this setting. Is it adjustable?

Edit /etc/RT_SiteConfig.pm
Change Set($DateDayBeforeMonth , 1); to Set($DateDayBeforeMonth , 0);

Damian
4

We’d like the date entry 06/09/2004 to equal June, 9 2004. Currently
it’s
stored as September 6, 2004. I haven’t been able to find a place to
change
this setting. Is it adjustable?

Edit /etc/RT_SiteConfig.pm
Change Set($DateDayBeforeMonth , 1); to Set($DateDayBeforeMonth , 0);

rt3:~# vi /etc/request-tracker3/RT_SiteConfig.pm

rt3:~# grep Day /etc/request-tracker3/RT_SiteConfig.pm
Set($DateDayBeforeMonth , 0);

rt3:~# /etc/init.d/apache restart
Configuration syntax error detected. Not reloading.

[Fri Jun 4 17:52:21 2004] [error]
/etc/request-tracker3/RT_SiteConfig.pm did not return a true value at
/usr/share/request-tracker3/lib/RT.pm line 105.\nCompilation failed in
require at (eval 6) line 1.\n
Syntax error on line 15 of /etc/request-tracker3/apache-modperl.conf:
/etc/request-tracker3/RT_SiteConfig.pm did not return a true value at
/usr/share/request-tracker3/lib/RT.pm line 105.
Compilation failed in require at (eval 6) line 1.

is it me?

5

rt3:~# /etc/init.d/apache restart
Configuration syntax error detected. Not reloading.

[Fri Jun 4 17:52:21 2004] [error]
/etc/request-tracker3/RT_SiteConfig.pm did not return a true value at
/usr/share/request-tracker3/lib/RT.pm line 105.\nCompilation failed in
require at (eval 6) line 1.\n
Syntax error on line 15 of /etc/request-tracker3/apache-modperl.conf:
/etc/request-tracker3/RT_SiteConfig.pm did not return a true value at
/usr/share/request-tracker3/lib/RT.pm line 105.
Compilation failed in require at (eval 6) line 1.

Does your RT_SiteConfig.pm end in
1;
?

Michael
Michael S. Liebman m-liebman@northwestern.edu
http://msl521.freeshell.org/
“I have vision and the rest of the world wears bifocals.”
-Paul Newman in “Butch Cassidy & the Sundance Kid”

6

rt3:~# /etc/init.d/apache restart
Configuration syntax error detected. Not reloading.

As has been covered, you need to do a full stop and start. restart
probably doesn’t do this.

/etc/request-tracker3/RT_SiteConfig.pm did not return a true value at
/usr/share/request-tracker3/lib/RT.pm line 105.\nCompilation failed in
require at (eval 6) line 1.\n

hermes:~# tail -3 /etc/request-tracker3/RT_SiteConfig.pm

and make sure it includes properly

1;

seph