Database transfer from OTRS to RT

RT Users
1

Has anyone ever switched from OTRS to RT before? Is there away to import all
my tickets from OTRS to RT?
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2

Has anyone ever switched from OTRS to RT before? Is there away to import all
my tickets from OTRS to RT?

We’ve definitely worked with clients who have moved from OTRS to RT,
though they’ve all decided to ditch their history and make a fresh start
with RT. Do you have in-house developers who might be interested in
helping to build out a converter?

Best,
Jesse

3

Jesse Vincent wrote:

We’ve definitely worked with clients who have moved from OTRS to RT,
though they’ve all decided to ditch their history and make a fresh start
with RT. Do you have in-house developers who might be interested in
helping to build out a converter?

Best,
Jesse

I may just need to do a fresh start. It wouldn’t be a big deal, but would
be nice to be able to move ticket data. We don’t have any in-house
developers, Just me and another guy for IT.
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4

Wayne Richardson wrote:

Sup jon! Fancy seeing you on the RT list.

The Jesse that replied to you is the lead developer. What does RT do
better than OTRS?
Well we haven’t used it much but one thing is for sure that it’s much
easier to setup than OTRS.
It also looks a lot cleaner than OTRS. Meaning, it’s showing me what I
need rather than what I don’t want and vise versa.

I’d have to get back to you on more specifics later on. I really just
wanted to try it out so I could see if it was worth switching.