Dashboards on Self Service

RT Users
1

Hi all,
I’m looking for a way to enable my users to see 1 particular dashboard
in the selfservice… i copied the dashboards folder to selfservice
and given the unprivilaged group the SeeDashboards right… i created
the dashboard, taped on the link:
rtserver:81/SelfService/Dashboards/Render.html?id=32

got the following error:

Couldn’t load dashboard 32: Failed to load dashboard 32: Couldn’t find row

Any ideas?

Thank you! =)

2

Hi folks!

First of all I would like to say thanks to the developers of RT.

I’m reading a lot about queues, groups and permitions to fully
understand RT and use the hole potential of this tool.

A friend of mine noticed that SuperUser is shown on Owner selection
list.

This link says (http://wiki.bestpractical.com/view/SuperUser) that
behavior is not correct since version 3.2(or
3.4?). SuperUsers shouldn’t appear on that list.

Questions:

1- There is something I must configure and haven’t done yet? Some
advice?

2- Maybe some tag I must set on my RT_SiteConfig.pm file?

3- The documentation isn’t reflecting the reality?

Thanks in advance.

Best regards.

Elton S. Fenner,

Analista de Rede,

Assembléia Legislativa do RS.

+55 51 3210-1249

3

Thanks Kenn.

Folks!

Digging around I found was my misunderstanding.

When I’m logged as SuperUser other SuperUsers appear in the Owner
selection list but logged as a privileged user – not SuperUser – the
other SuperUsers do not appear in the selection list. Normal behavior.

My suggestion is to put some note about this in the wiki (http://wiki.bestpractical.com/view/SuperUser).

Best regards,

Elton S. Fenner,

Analista de Rede,

Assembléia Legislativa do RS.

+55 51 3210-1249

Ken Crocker wrote:

Elton, 
I've attached a few documents we developed for our users. I have

more (like how to do searches/queries). We are on 3.6.4, so there may
be some other stuff available on 3.8 that we don’t deal with yet. Good
luck.

Kenn

LBNLOn 5/22/2009 9:12 AM, Elton S. Fenner wrote:

Hi folks!

First of all I would like to say thanks to the developers of RT.

I’m reading a lot about queues, groups and permitions to fully
understand RT and use the hole potential of this tool.

A friend of mine noticed that SuperUser is shown on Owner selection
list.

This link says (http://wiki.bestpractical.com/view/SuperUser)
that
behavior is not correct since version 3.2(or
3.4?). SuperUsers shouldn’t appear on that list.

Questions:

1- There is something I must configure and haven’t done yet? Some
advice?

2- Maybe some tag I must set on my RT_SiteConfig.pm file?

3- The documentation isn’t reflecting the reality?

Thanks in advance.

Best regards.

Elton S. Fenner,

Analista de Rede,

Assembléia Legislativa do RS.

+55 51 3210-1249


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4

My suggestion is to put some note about this in the wiki (SuperUser - Request Tracker Wiki
).

Why not you? The wiki gets better the more you update it :wink:

Jo Rhett
Net Consonance : consonant endings by net philanthropy, open source
and other randomness

5

Hi, Jo. I added a little note in the SuperUser article in the wiki
last week after Elton wrote in. If people on the list want to accuracy-
check it that would be great.

ShredderControl - Request Tracker Wiki - I think these are
the instructions on how to use the Shredder (though I may be wrong).
Cassandra Phillips-Sears

Office Manager
Best Practical Solutions, LLC
http://www.bestpractical.comOn Jun 2, 2009, at 1:30 PM 6/2/09, Jo Rhett wrote:

On May 22, 2009, at 1:30 PM, Elton S. Fenner wrote:

My suggestion is to put some note about this in the wiki (SuperUser - Request Tracker Wiki
).

Why not you? The wiki gets better the more you update it :wink:

–
Jo Rhett
Net Consonance : consonant endings by net philanthropy, open source
and other randomness

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