I’m curious. Is there any reason nobody has a patch which enables
dashboards in the sidebar?
The more I use RT, the more I found myself leaving a ticket I’ve
updated to click Home, then click the dashboard to review my open
tickets, etc. Any time I find myself doing the same operation
repeatedly, I try to make it more efficient.
Before I start down this road, anything I should know about/avoid?
Jo Rhett
Net Consonance : consonant endings by net philanthropy, open source
and other randomness
I’m curious. Is there any reason nobody has a patch which enables
dashboards in the sidebar?
The more I use RT, the more I found myself leaving a ticket I’ve
updated to click Home, then click the dashboard to review my open
tickets, etc.
Given that, why not add the search you actually want to your homepage?
I’m curious. Is there any reason nobody has a patch which enables
dashboards in the sidebar?
The more I use RT, the more I found myself leaving a ticket I’ve
updated to click Home, then click the dashboard to review my open
tickets, etc.
Given that, why not add the search you actually want to your homepage?
I do have it on my homepage. But having to click Home and then click
the search is two steps for “the most common thing I do”. If the
search was available in the sidebar, I could reduce it to just 1 click.
Jo Rhett
Net Consonance : consonant endings by net philanthropy, open source
and other randomness
I’m curious. Is there any reason nobody has a patch which enables
dashboards in the sidebar?
The more I use RT, the more I found myself leaving a ticket I’ve
updated to click Home, then click the dashboard to review my open
tickets, etc.
Given that, why not add the search you actually want to your homepage?
I do have it on my homepage. But having to click Home and then click
the search is two steps for “the most common thing I do”. If the
search was available in the sidebar, I could reduce it to just 1 click.
Do you have the search results on your homepage? Are you asking to put
the tickets found by the search in your menu sidebar?
Do you have the search results on your homepage? Are you asking to put
the tickets found by the search in your menu sidebar?
No, just the search link itself in the sidebar.
Yes, I could put the search results in my home page, but unlike most
everyone else I often work in different queues so I’d rather have
something like this in my sidebar:
Assigned to me all queues
High Priority any queue, priority above N
Open Support support queue, by priority
Open Abuse abuse queue, by reverse time created
Open Security security queue, by priority
Jo Rhett
Net Consonance : consonant endings by net philanthropy, open source
and other randomness
Do you have the search results on your homepage? Are you asking to put
the tickets found by the search in your menu sidebar?
No, just the search link itself in the sidebar.
Yes, I could put the search results in my home page, but unlike most
everyone else I often work in different queues so I’d rather have
something like this in my sidebar:
Assigned to me all queues
High Priority any queue, priority above N
Open Support support queue, by priority
Open Abuse abuse queue, by reverse time created
Open Security security queue, by priority
You may be able to do this by adding a callback for Elements/Tabs.
Steve
Stephen Turner
Senior Programmer/Analyst - SAIS
MIT IS&T