Dashboard subscriptions duplicated

David_T_Grayston1 · August 1, 2014, 7:20pm

Hi all,

I’ve recently updated from 4.0.7 -> 4.0.19 (Ubuntu 14.0.4) and all of our folks are getting duplicate emails of the dashboards they have subscribed to. The mail.log shows the double emails going out at the same time.

Perhaps a side question is I can’t find where I could manage subscriptions for each user or for a dashboard?

For some tbshooting I ran “sudo /usr/sbin/rt-email-dashboards --dryrun -all” and it only lists one subscription in each case.

Also the Crontab looks like,

0 0 * * * /usr/sbin/rt-email-digest -m daily
0 0 * * 0 /usr/sbin/rt-email-digest -m weekly
10 * * * * /usr/sbin/rt-email-dashboards
0 0 * * 0 /usr/sbin/rt-clean-sessions

Any help appreciated,

David
David T. Grayston
Systems & Database Administrator, Application Development
University of Washington School of Public Health
Office of the Dean

David_T_Grayston1 · August 2, 2014, 5:00pm

I was able to resolve this issue. Looks like during the upgrades a file with the commands for dashboards and digest emails appeared - /etc/cron.d/request-tracker4 . Since I had the same commands in the sudo crontab we got the duplicates.

David

David T. Grayston
Systems & Database Administrator, Application Development
University of Washington School of Public Health
Office of the DeanFrom: rt-users [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of David T. Grayston
Sent: Friday, August 01, 2014 12:20 PM
To: RT Users (rt-users@lists.bestpractical.com)
Subject: [rt-users] Dashboard subscriptions duplicated