Dashboard reminders in RT4?

I have set up a couple dashboards, which look good and also set a m-f
8am reminder with an email address in each. The email did not go
out this morning, so I am trying to figure out why.

Generally, emails go out for tickets and the system checks mail and
pulls it in regularly, so I am assuming there is some kind of
rt-crontool going on (or similar). I did not specifically set that
up, but it’s working.

SO, there must be something additional that I have to do to actually
have my dashboard reminders go out every day, what should I look at?

Thanks!

I have set up a couple dashboards, which look good and also set a m-f
8am reminder with an email address in each. The email did not go
out this morning, so I am trying to figure out why.

Generally, emails go out for tickets and the system checks mail and
pulls it in regularly, so I am assuming there is some kind of
rt-crontool going on (or similar). I did not specifically set that
up, but it’s working.

SO, there must be something additional that I have to do to actually
have my dashboard reminders go out every day, what should I look at?

You probably skipped step #9 in the install:
http://bestpractical.com/docs/rt/latest/README.html

-kevin

Thank you, yes, I did skip that. I have now added it, and can see
in my syslog, that it looks like it’s running rt-email-dashboards.
However, I am still not seeing any emails. No error messages in
syslog around that entry, but no emails either. Any suggestion on
where to look to debug (log, or )?On Thu, Aug 1, 2013 at 12:22 PM, Kevin Falcone falcone@bestpractical.com wrote:

On Thu, Aug 01, 2013 at 08:26:38AM -0400, SSzretter wrote:

I have set up a couple dashboards, which look good and also set a m-f
8am reminder with an email address in each. The email did not go
out this morning, so I am trying to figure out why.

Generally, emails go out for tickets and the system checks mail and
pulls it in regularly, so I am assuming there is some kind of
rt-crontool going on (or similar). I did not specifically set that
up, but it’s working.

SO, there must be something additional that I have to do to actually
have my dashboard reminders go out every day, what should I look at?

You probably skipped step #9 in the install:
README - RT 5.0.3 Documentation - Best Practical

-kevin

Garden

I have set up a couple dashboards, which look good and also set a m-f
8am reminder with an email address in each. The email did not go
out this morning, so I am trying to figure out why.

Generally, emails go out for tickets and the system checks mail and
pulls it in regularly, so I am assuming there is some kind of
rt-crontool going on (or similar). I did not specifically set that
up, but it’s working.

SO, there must be something additional that I have to do to actually
have my dashboard reminders go out every day, what should I look at?

You probably skipped step #9 in the install:
README - RT 5.0.3 Documentation - Best Practical

Thank you, yes, I did skip that. I have now added it, and can see
in my syslog, that it looks like it’s running rt-email-dashboards.
However, I am still not seeing any emails. No error messages in
syslog around that entry, but no emails either. Any suggestion on
where to look to debug (log, or )?

The command you set up has several documented arguments to be used for
testing and debugging:
http://bestpractical.com/docs/rt/latest/rt-email-dashboards.html

-kevin