After upgrading to RT 4 from 3.8.10, I’m seeing several errors in the
dashboard reminders section in the form “Couldn’t find Ticket for
reminder N. Please contact administrator.” Oddly enough, it displays on
all users’ dashboards. This seems to only affect two or three really
old entries as we really don’t use the reminder functionality. It’s
certainly possible that some data was corrupted by my mucking about in
the database or by using RT-Shredder incorrectly before it was merged
into the mainline, but I’m not sure where to start looking.
Thanks,
-Jon
separate tickets, but they don’t really show up unless you go looking
for them. I opened the tickets numbers that the dashboard was
complaining about and resolved them, which seemed to correct the
problem. Any potential issues that this may raise?On 5/20/11 12:54 PM, Jon Tollerton wrote:
After upgrading to RT 4 from 3.8.10, I’m seeing several errors in the
dashboard reminders section in the form “Couldn’t find Ticket for
reminder N. Please contact administrator.” Oddly enough, it displays
on all users’ dashboards. This seems to only affect two or three
really old entries as we really don’t use the reminder functionality.
It’s certainly possible that some data was corrupted by my mucking
about in the database or by using RT-Shredder incorrectly before it
was merged into the mainline, but I’m not sure where to start looking.
Thanks,
-Jon
From my digging, it looks like reminders are actually implemented as separate tickets, but
they don’t really show up unless you go looking for them. I opened the tickets numbers that
the dashboard was complaining about and resolved them, which seemed to correct the problem.
Any potential issues that this may raise?
The usual cause of this is changing your Organization during an
upgrade (or other manual changes to the database), and Reminders can
be global which is why they showed up for everyone. Resolving them
manually is a fine solution.
-kevin> On 5/20/11 12:54 PM, Jon Tollerton wrote:
After upgrading to RT 4 from 3.8.10, I'm seeing several errors in the dashboard reminders
section in the form "Couldn't find Ticket for reminder N. Please contact administrator."
Oddly enough, it displays on all users' dashboards. This seems to only affect two or three
really old entries as we really don't use the reminder functionality. It's certainly
possible that some data was corrupted by my mucking about in the database or by using
RT-Shredder incorrectly before it was merged into the mainline, but I'm not sure where to
start looking.
Thanks,
-Jon
Kyle,
I believe that the wiki has some code (scrip) that forces reminders to
“resolved” automatically when the ticket they are attached to is resolved.
Hope this helps.
Kenn
LBNLOn Tue, May 24, 2011 at 6:39 AM, Kevin Falcone falcone@bestpractical.comwrote:
On Mon, May 23, 2011 at 09:05:01PM -0400, Jon Tollerton wrote:
From my digging, it looks like reminders are actually implemented as
separate tickets, but
they don’t really show up unless you go looking for them. I opened
the tickets numbers that
the dashboard was complaining about and resolved them, which seemed to
correct the problem.
Any potential issues that this may raise?
The usual cause of this is changing your Organization during an
upgrade (or other manual changes to the database), and Reminders can
be global which is why they showed up for everyone. Resolving them
manually is a fine solution.
-kevin
On 5/20/11 12:54 PM, Jon Tollerton wrote:
After upgrading to RT 4 from 3.8.10, I'm seeing several errors in
the dashboard reminders
section in the form "Couldn't find Ticket for reminder N. Please
contact administrator."
Oddly enough, it displays on all users' dashboards. This seems to
only affect two or three
really old entries as we really don't use the reminder
functionality. It’s certainly
possible that some data was corrupted by my mucking about in the
database or by using
RT-Shredder incorrectly before it was merged into the mainline, but
I’m not sure where to
start looking.
Thanks,
-Jon