Cut/paste in reply or comment

RT Users
1

I am on 3.82 and when some users cut/paste into a reply or comment the
history show lots of special characters

I cannot replicate this even when I try what they said they did.

Any ideas? I ignored the first ticket as oper error but I have gotten
a few more and from some folks who are good technically

Thanks for any help you can give

Joe

2

I am on 3.82 and when some users cut/paste into a reply or comment
the
history show lots of special characters

I cannot replicate this even when I try what they said they did.

Any ideas? I ignored the first ticket as oper error but I have
gotten
a few more and from some folks who are good technically

Now, interesting copy/paste issues I’ve seen have been with newer MS
products (office & things). When you cut/copy text from something like
MS Outlook, it copies as HTML formatted text. When you paste that into
RT, you can’t tell immediately that it’s HTML because RT is web-based
and handles it just fine… shows you only the text that you think you
copied. However, ALL of this goes into the database and if you have the
default 12k inline character limit setup… RT will complain that it’s
not raw text, because it truncates it somewhere in the middle of the
HTML formatting and becomes confused about the nature of the content.

You can see in plain text exactly what was posted by clicking the
“Download” link in the history…

Can you give more information regarding how the user was copy/paste’ing?
What kind of data? From which software?..
Andy Speagle

“THE Student” - UCATS
Wichita State University

signature.asc (197 Bytes)

3

I am on 3.82 and when some users cut/paste into a reply or comment
the
history show lots of special characters

I cannot replicate this even when I try what they said they did.

Any ideas? I ignored the first ticket as oper error but I have
gotten
a few more and from some folks who are good technically

Now, interesting copy/paste issues I’ve seen have been with newer MS
products (office & things). When you cut/copy text from something
like
MS Outlook, it copies as HTML formatted text. When you paste that
into
RT, you can’t tell immediately that it’s HTML because RT is web-based
and handles it just fine… shows you only the text that you think you
copied. However, ALL of this goes into the database and if you have
the
default 12k inline character limit setup… RT will complain that it’s
not raw text, because it truncates it somewhere in the middle of the
HTML formatting and becomes confused about the nature of the content.

You can see in plain text exactly what was posted by clicking the
“Download” link in the history…
NO. Here is what I got.

The weird characters seem to come up when I copy and paste the previous email response.

¿ ¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿ ¿ ¿¿¿¿¿¿¿¿¿¿ ¿Scrips and Recipients¿ ¿¿¿¿¿This message will be sent to...¿¿(Check boxes to dis able notifications to the listed recipients)¿¿¿¿On Comment Notify Other R ecipients as Comment¿¿¿On Comment Notify Other Recipients as Comment with template Corr espondence ¿¿¿¿¿¿¿¿¿UMBC-On Comment ¿¿¿On Comment Notify Owner with templ ate Last Com ment ¿¿¿¿¿¿¿¿¿¿¿Messages about this ticket will not be sent to...¿ ¿(Check boxes to enabl e n otifications to the listed recipients)¿ ¿¿¿¿¿¿¿¿¿¿¿¿ ¿¿¿¿¿¿¿¿ > > Can you give more information regarding how the user was copy/ > paste'ing? > What kind of data? From which software?... email, notepad have been mentioned > -- > Andy Speagle > > "THE Student" - UCATS > Wichita State University Thank you for taking time to help

Joe

4

I am on 3.82 and when some users cut/paste into a reply or comment
the
history show lots of special characters

I cannot replicate this even when I try what they said they did.

Any ideas? I ignored the first ticket as oper error but I have
gotten
a few more and from some folks who are good technically

Now, interesting copy/paste issues I’ve seen have been with newer MS
products (office & things). When you cut/copy text from something
like
MS Outlook, it copies as HTML formatted text. When you paste that
into
RT, you can’t tell immediately that it’s HTML because RT is web-based
and handles it just fine… shows you only the text that you think you
copied. However, ALL of this goes into the database and if you have
the
default 12k inline character limit setup… RT will complain that it’s
not raw text, because it truncates it somewhere in the middle of the
HTML formatting and becomes confused about the nature of the content.

You can see in plain text exactly what was posted by clicking the
“Download” link in the history…
NO. Here is what I got.

The weird characters seem to come up when I copy and paste the previous email response.

¿ ¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿ ¿ ¿¿¿¿¿¿¿¿¿¿ ¿Scrips and Recipients¿ ¿¿¿¿¿This message will be sent to...¿¿(Check boxes to dis able notifications to the listed recipients)¿¿¿¿On Comment Notify Other R ecipients

This sounds like a bug that was fixed in 3.8.4 with IE, the RichText
editor and large blocks of copied text. There are a bunch of other IE
bugs in those releases too.

-kevin