I do see in the code how to display the TimeLeft in minutes. Now I wonder if I want to modify the file in ./share/html/Elements/RT__Ticket/ColumnMap. Should this be done in a local callback? The example given is for adding a new search column but in this case I just want to override what is there for existing columns
I’d actually like to modify TimeEstimated, TimeWorked, and TimeLeft to display in hours.
KeithFrom: Jim Brandt [mailto:firstname.lastname@example.org]
Sent: Monday, February 01, 2016 2:04 PM
To: Keith Creasy; email@example.com
Subject: Re: [rt-users] Time left… RE: Display time worked in search results in hours only
Yes, we read the mail that comes to the various lists and other places people post questions about RT. Unfortunately we don’t have time to reply to all of the questions users have, but the rt-users list has a great volunteer community and I see you got some replies.
Looking below, I think you found the right section of the code. I think the best approach would be to add some column maps with the formats you want. The process to do that is documented here: