Customizing the '10 Highest Priority Tickets I Own' View

RT Users
1

Hey Guys,

I’m sure this is super easy but I’d like to change the search criterion for the 10 Highest Priority Tickets I Own view on the homepage. Currently it just shows Open tickets (I believe) but I’d like it to include tickets that are in a Stalled state (obviously a state I have defined).

Can this be done?

Thanks

-Stevo

2

$ cp /opt/rt3/share/html/Elements/MyTickets /opt/rt3/local/html/Elements
$ vi /opt/rt3/local/html/Elements/MyTickets

Change line to:

my $Query = " Owner = ‘“.$session{‘CurrentUser’}->Id.”’ AND ( Status = ‘new’ OR
Status = ‘open’ OR Status = ‘stalled’ )";

-ToddOn Fri, Oct 08, 2004 at 12:47:33PM -0700, Stevo wrote:

Hey Guys,

I’m sure this is super easy but I’d like to change the search criterion for the 10 Highest Priority Tickets I Own view on the homepage. Currently it just shows Open tickets (I believe) but I’d like it to include tickets that are in a Stalled state (obviously a state I have defined).

Can this be done?

Thanks

-Stevo

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