Customizing rt, question

we (the company i work for) is thinking about allowing web access to the
world for our rt. we have multiple instances of it in house, and use it
extensively. however prior to rolling it out, they would like to see a
plain login page with nothing but Login/Username/Passwd, no versions, no
links, no logos.

is this doable ?
would we have to purchase support in order to remove the logo ?

Chaim Rieger

we (the company i work for) is thinking about allowing web access to
the
world for our rt. we have multiple instances of it in house, and use
it
extensively. however prior to rolling it out, they would like to see a
plain login page with nothing but Login/Username/Passwd, no
versions, no
links, no logos.

is this doable ?

Yes.

would we have to purchase support in order to remove the logo ?

No, but you do need some expertise in understanding HTML::Mason in
order to override the default page with a copy of your own which does
what you require. One of the nicest things about RT is that such
customisations are easy to do in a clean way. See BestPractical’s
wiki for examples and more information.

Tim

The Wellcome Trust Sanger Institute is operated by Genome Research
Limited, a charity registered in England with number 1021457 and a
company registered in England with number 2742969, whose registered
office is 215 Euston Road, London, NW1 2BE.

Hi everyone,
This may seem like a dumb question, BUT…how do I get the hierarchy
view of my tickets (child/parent/depends on, etc)? I tried reading
through the manual but I couldn’t find it (unless I overlooked it).

Thank you!!
Helmuth

Click the links tab for a ticket, and then the Graph anchor in the upper
right corner.

Cambridge Energy Alliance: Save money & the planet

Thanks Jerrad,

I think I either don’t have it or I’m doing something wrong. Here is a
screenshot of my Links tabFrom: Jerrad Pierce [mailto:jpierce@cambridgeenergyalliance.org]
Sent: Friday, August 15, 2008 6:00 PM
To: Helmuth Ramirez
Cc: RT Users
Subject: Re: [rt-users] Hierarchy View in 3.8

Click the links tab for a ticket, and then the Graph anchor in the upper
right corner.

Cambridge Energy Alliance: Save money & the planet

Helmuth Ramirez wrote:

Thanks Jerrad,

I think I either don�t have it or I�m doing something wrong. Here is a
screenshot of my Links tab

You need to install graphviz

-scott

Hi Scott,
I installed graphviz…but now I don’t know what to do :(. I tried searching the wiki and the archives but couldn’t find anything on how to configure.

Thanks for your helpFrom: scott smith [mailto:scott@lackluster.net]
Sent: Fri 8/15/2008 6:21 PM
To: Helmuth Ramirez
Cc: Jerrad Pierce; RT Users
Subject: Re: [rt-users] Hierarchy View in 3.8

Helmuth Ramirez wrote:

Thanks Jerrad,

I think I either don’t have it or I’m doing something wrong. Here is a
screenshot of my Links tab

You need to install graphviz

-scott

Helmuth Ramirez wrote:

Hi Scott,
I installed graphviz…but now I don’t know what to do :(. I tried
searching the wiki and the archives but couldn’t find anything on how to
configure.

You should be able to just do another make install' and start using it, assuming you have fulfilled all dependencies (check again withmake
testdeps’)

-scott

ok, I ran the testdeps, everything was found. I then did a make install'. I received the friendlyCongratulations. RT is now installed.’ message. I restarted web server, still no option for graph.

Thanks Scott.From: scott smith [mailto:scott@lackluster.net]
Sent: Fri 8/15/2008 9:07 PM
To: Helmuth Ramirez
Cc: Jerrad Pierce; RT Users
Subject: Re: [rt-users] Hierarchy View in 3.8

Helmuth Ramirez wrote:

Hi Scott,
I installed graphviz…but now I don’t know what to do :(. I tried
searching the wiki and the archives but couldn’t find anything on how to
configure.

You should be able to just do another make install' and start using it, assuming you have fulfilled all dependencies (check again withmake
testdeps’)

-scott

Helmuth Ramirez wrote:

ok, I ran the testdeps, everything was found. I then did a make install'. I received the friendlyCongratulations. RT is now
installed.’ message. I restarted web server, still no option for graph.

Hmm, have you tried clearing the object cache and logging out & back in?

-scott

ok, cleared cache by rm -rf /path/to/rt/var/mason_data/obj

restarted httpd (just for good measure)

logged in, still don’t have the option on the Links tab. I installed Graphviz via yum, not sure if that makes a difference or not.

ThanksFrom: scott smith [mailto:scott@lackluster.net]
Sent: Fri 8/15/2008 9:23 PM
To: Helmuth Ramirez
Cc: Jerrad Pierce; RT Users
Subject: Re: [rt-users] Hierarchy View in 3.8

Helmuth Ramirez wrote:

ok, I ran the testdeps, everything was found. I then did a make install'. I received the friendlyCongratulations. RT is now
installed.’ message. I restarted web server, still no option for graph.

Hmm, have you tried clearing the object cache and logging out & back in?

-scott

More details

I tried doing a configure with

./configure --with-web-user=apache --with-web-group=apache --with-modperl2 --with-mysql --enable-graphviz --enable-gd

added the graphviz and gd to my original line. Once that was done it showed missing dependencies. Ran fixdeps and got everything except one thing…Graphviz! Now I’m really stuck. I installed Graphviz via yum but it seems the the testdeps script doesn’t know its there?? If I rerun the make install would it ‘see’ it then?

Sorry about the potentially elementary questions, but getting this feature to work is something we’ve been waiting for.

Cheers!From: rt-users-bounces@lists.bestpractical.com on behalf of Helmuth Ramirez
Sent: Fri 8/15/2008 9:33 PM
To: scott smith
Cc: RT Users
Subject: Re: [rt-users] Hierarchy View in 3.8

ok, cleared cache by rm -rf /path/to/rt/var/mason_data/obj

restarted httpd (just for good measure)

logged in, still don’t have the option on the Links tab. I installed Graphviz via yum, not sure if that makes a difference or not.

Thanks

Ok, I got it!

I had installed GraphViz via yum, BUT I was missing ‘perl-GraphViz’. Once I installed that I got the Graph option!

Thanks to Scott and Jerrad for your help and patience!

Have a great weekend.

Ok, I spoke a wee bit too soon.

I have the graph option, but when I go to graph something I don’t get the pretty chart. I get this in my log

Error: Layout was not done. Missing layout plugins?

I guess its just a little something I’m missing?From: rt-users-bounces@lists.bestpractical.com on behalf of Helmuth Ramirez
Sent: Fri 8/15/2008 9:59 PM
To: scott smith
Cc: RT Users
Subject: Re: [rt-users] Hierarchy View in 3.8

Ok, I got it!

I had installed GraphViz via yum, BUT I was missing ‘perl-GraphViz’. Once I installed that I got the Graph option!

Thanks to Scott and Jerrad for your help and patience!

Have a great weekend.

Ok, another update. NOW it is working. I needed to run:

dot -c

as root and bingo, it just started working. To reiterate I installed GraphViz via yum, when you install from source (make install) it includes the ‘dot c’.

Anyway, its working now. :slight_smile:

we (the company i work for) is thinking about allowing web access to
the
world for our rt. we have multiple instances of it in house, and use
it
extensively. however prior to rolling it out, they would like to see a
plain login page with nothing but Login/Username/Passwd, no
versions, no
links, no logos.

is this doable ?
would we have to purchase support in order to remove the logo ?

The modifications (disable the logo etc.) should be done in RTHOME/
share/html/Elements/Footer
But leave this file unmodified. Instead copy it to RTHOME/local/html/
Elements/Footer and edit it there.

See: http://wiki.bestpractical.com/view/CleanlyCustomizeRT

Rainer