I want to customize a queue in RT in such a manner that in certain condition I want to change color of some particular tickets for a some particular queue. FOR example : If a ticket in a particular queue is not assigned to any one for more than 48 hours the color of the ticket should become red and if the resolved date - ticket creation date> 4 days, it should become orange.
Can anyone please let me know, whether it can be done or not?. If it can be done how can I do it like. Do I need to write a code in any file. Or I need to create a scrip in the front end.
Please note: I want to do the customization for only one queue, not for all queues.