I’m hoping this is reasonably simple but don’t want to break something 
Basically, I want to change the string that rt-mailgate uses to match
the ticket_id on an incoming email. I found where this string can be
changed in the default autoresponse templates but am not clear on how
to change this for incoming messages.
Basically, instead of the user writing:
“What is the status of [{$rtname} #{$Ticket->id}] ???”
I want to accept:
“What is the status of TT{$Ticket->id} ???”
The RT instance will be dedicated so $rtname can always be assumed to
be the same.
Thanks for any pointers on this 
Kindest regards,
Peter Buschman