Hi to all,
I want that whenever a ticket is generated via an email than one copy of autoreply should go to the my emailid as well. As my support team is taking care of the RT. So that, whenever an issue is raised, RT administrator gets an email regarding this. Administrator have not to login again and again to see the newly created ticket. Now, the autoreply mail is going only to the requestor. So, what steps i have to follow for the same. Please help me regarding this. I have to configure it by the Monday. Thanks in advance.
Bijayant Kumar
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Hi to all,
I want that whenever a ticket is generated via an email
than one copy of autoreply should go to the my emailid as well. As my
support team is taking care of the RT. So that, whenever an issue is
raised, RT administrator gets an email regarding this. Administrator have
not to login again and again to see the newly created ticket. Now, the
autoreply mail is going only to the requestor. So, what steps i have to
follow for the same. Please help me regarding this. I have to configure it
by the Monday. Thanks in advance.
Bijayant Kumar
Bijayant,
To notify admins when tickets are created, you can create a new scrip for
the queue:
On create notify AdminCcs using template transaction
And add the people to be notified as AdminCc watchers for the queue.
Steve
Stephen Turner
Senior Programmer/Analyst - Client Support Services
MIT Information Services and Technology (IS&T)