I am new to request tracker and trying to figure out,
How can I automate ticket to be created under a specific queue based on a custom field value?
How can I prevent certain ticket to be not picked by a user if the ticket belongs to that user.?
*User A has access to queue X
*Ticket #5 is created under queue X with custom field ‘customer’ as UserA
Requirement is User A should not be allowed to work/take the ticket where he is the customer