Is it possible to customize the ticket display so that I don’t have to go into “Basics” to change owner and queue? I want to be able to change owner and queue in the main ticket display screen, if it’s possible.
Thank you.
Yes, you can.
Every page is consists of Callbacks. Just copy Display page to local
folder by same path and add needed callbacks copy-pasted from basics
page into it.
I think you have to manage to do that less then an hour. I did.
Regards, Vitaly Tskhovrebov
Senior System Administrator
U.S. +1 (206) 905-9939
Russia +7 911 094-2035
Yes, you can.
Every page is consists of Callbacks. Just copy Display page to local
folder by same path and add needed callbacks copy-pasted from basics
page into it.I think you have to manage to do that less then an hour. I did.
There is further documentation of what to do here:
http://requesttracker.wikia.com/wiki/Customizing
-kevin