Customize ticket display based on a CF

RT Users
1

Hiya,

I would like to know if it is possible to customize the webui of the ticket depending on the value of a CF, at least I would like to know if I can modify the CFs combo to show different set of CFs depending on the value of one CF.

Best,
Carlos

signature.asc (195 Bytes)

2

Hi,

Sure it’s doable. Display.html has Init callback where you can check
CF value and show completely different page.On Thu, May 31, 2012 at 3:08 PM, Carlos Fuentes Bermejo carlos.fuentes@rediris.es wrote:

Hiya,

I would like to know if it is possible to customize the webui of the ticket depending on the value of a CF, at least I would like to know if I can modify the CFs combo to show different set of CFs depending on the value of one CF.

Best,
Carlos

Best regards, Ruslan.