Customize Ticket Create.html

RT Users
1

Hi,

I would like to change the layout of the /Ticket/Create.html. I’ve
added several custom fields but I don’t like the way they are displayed
by default. I searched the wiki and archives but could not find what I
am looking for. I think I need to change either the
/Ticket/Elements/EditCustomField OR
/Ticket/Elements/EditCustomFields. Which one would be the best to
modify or should I modify something else? If you have a link for this,
let me know as well.

Thanks,
Ron

2

I’ve created my own web forms within the SelfService directory, using the
existing SelfService/Create.html as a template. It only requires basic
knowledge of web forms and html. I’m using SelfService because the
Display.html processor there looks like it’s more powerful than the one in
Tickt and I feel more comfortable modifying this non-core directory.

Perfection is just a word I use occasionally with mustard.

Atom Powers
Systems Administrator
Pyramid Breweries Inc.
206.682.8322 x251-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Ron Tyro
Sent: Tuesday, March 08, 2005 8:46 AM
To: Request Tracker
Subject: [rt-users] Customize Ticket Create.html

Hi,

I would like to change the layout of the /Ticket/Create.html. I’ve added
several custom fields but I don’t like the way they are displayed by default.
I searched the wiki and archives but could not find what I am looking for. I
think I need to change either the /Ticket/Elements/EditCustomField OR
/Ticket/Elements/EditCustomFields. Which one would be the best to modify or
should I modify something else? If you have a link for this, let me know as
well.

Thanks,
Ron

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3

Thanks for the suggestion Atom.

I managed to get pretty good results by copying the
Ticket/Elements/EditCustomField into the equivalent rt3/local/html
directory and modifying it there.

Ron

Atom Powers wrote: