hi all,
Please is there a way to display all operations of day in the home page and
how can i do it please,
Thank you
On Tue, 26 May 2009 09:08:08 +0000, “hanane ourdani”
hanane.ourdani@gmail.com said:
Please is there a way to display all operations of day in the home page
and how can i do it please,
Logged in as a SuperUser, create a new search, Last Updated/After/‘1 day
ago’. Save it as an RT system saved search. Go to Config, Global, At A
Glance and add that saved search to the list.
Please is there someone who can tell me how can i do this.
Thank you,From: hanane ourdani hanane.ourdani@gmail.com
Date: 2009/5/26
Subject: Re: [rt-users] customize the home page of rt
To: Nick Kartsioukas
<change+lists.rt@nightwind.netchange%2Blists.rt@nightwind.net
indeed, this search is based on 2 custom fields
- Date et heure début de l`opération (JJ/MM/AAAA HH :MM): 10/05/2009
15:20(for example)
- Date et Heure fin de l`opération (JJ/MM/AAAA HH :MM) : 10/05/2009
17:18
This is the Requet:
Queue = ‘XXXX’ AND ‘CF.XXXX.{Date et Heure début de lopération (JJ/MM/AAAA HH :MM)}' > '10/05/2009' AND 'CF.XXXX.{Date et Heure fin de lopération
(JJ/MM/AAAA HH :MM)}’ < ‘10/05/2009’
I can do this, but i chould change the date every day, i want that RT do
this automatically, is it possible ?
thank you very much
2009/5/26 Nick Kartsioukas
<change+lists.rt@nightwind.netchange%2Blists.rt@nightwind.net
On Tue, 26 May 2009 09:08:08 +0000, “hanane ourdani”
hanane.ourdani@gmail.com said:
Please is there a way to display all operations of day in the home page
and how can i do it please,Logged in as a SuperUser, create a new search, Last Updated/After/‘1 day
ago’. Save it as an RT system saved search. Go to Config, Global, At A
Glance and add that saved search to the list.
Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.comDiscover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
I don’t think that it’s possible without hacking. May be patches
Emmanuel wrote to add date custom fields to RT have this feature.On Wed, May 27, 2009 at 9:19 PM, hanane ourdani hanane.ourdani@gmail.com wrote:
Please is there someone who can tell me how can i do this.
Thank you,
---------- Forwarded message ----------
From: hanane ourdani hanane.ourdani@gmail.com
Date: 2009/5/26
Subject: Re: [rt-users] customize the home page of rt
To: Nick Kartsioukas change+lists.rt@nightwind.netindeed, this search is based on 2 custom fields
- Date et heure début de l`opération (JJ/MM/AAAA HH :MM): 10/05/200915:20(for example)
- Date et Heure fin de l`opération (JJ/MM/AAAA HH :MM) : 10/05/2009
17:18This is the Requet:
Queue = ‘XXXX’ AND ‘CF.XXXX.{Date et Heure début de l
opération (JJ/MM/AAAA HH :MM)}' > '10/05/2009' AND 'CF.XXXX.{Date et Heure fin de lopération
(JJ/MM/AAAA HH :MM)}’ < ‘10/05/2009’I can do this, but i chould change the date every day, i want that RT do
this automatically, is it possible ?thank you very much
2009/5/26 Nick Kartsioukas change+lists.rt@nightwind.net
On Tue, 26 May 2009 09:08:08 +0000, “hanane ourdani”
hanane.ourdani@gmail.com said:Please is there a way to display all operations of day in the home page
and how can i do it please,Logged in as a SuperUser, create a new search, Last Updated/After/‘1 day
ago’. Save it as an RT system saved search. Go to Config, Global, At A
Glance and add that saved search to the list.
Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.comDiscover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.comDiscover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Best regards, Ruslan.