Customize QuickSearch for RT 4.0.19 - Removing all

Hello,
Everytime I do a quicksearch, it inculdes this addition criteria:

AND (
Status = 'new’
OR Status = 'open’
OR Status = ‘stalled’)

I don’t remember it doing this in 3.6.6 / 3.6.8

I’ve looked up various other forums and posts. They’ve mentioned:
modifying Quicksearch, Quicksearch.html, QueueSummary* (which is now two
different files),
Adding ‘Set(@ActiveStatus, qw());’ to RT_SiteConfig.pm,
or modifying the Lifecycles.

I’m not Looking to change the Lifecycles because that look fine to me, but I
would like to just remove all the extra criteria and just focus on the
criteria requested in the Quick Search. Is this possible? Thanks

Eric

View this message in context: http://requesttracker.8502.n7.nabble.com/Customize-QuickSearch-for-RT-4-0-19-Removing-all-tp60600.html

I’m not Looking to change the Lifecycles because that look fine to me, but I
would like to just remove all the extra criteria and just focus on the
criteria requested in the Quick Search. Is this possible? Thanks

https://docs.bestpractical.com/RT_Config#OnlySearchActiveTicketsInSimpleSearch

Set this to 0 in your RT_SiteConfig.pm:

Set( $OnlySearchActiveTicketsInSimpleSearch, 0);

  • Alex