We recently migrated from 3.8.8 to 4.0.5 and there are some great new features which everyone is happy with but…
Due to several long custom fields we have, the Basics section on the default Create a new ticket screen tends to go off the screen depending on user resolution. I looked at modifying Create.html to suit our needs, but was wondering if there was an easier way to go about it. Users have also asked about moving the date part to the main screen as well.
Has anyone accomplished such a task and would like to share details?
Thanks in advance!!
Joe
Hi,
A screenshot would be nice.On Thu, Jul 5, 2012 at 3:30 PM, Joe Harris drey111@gmail.com wrote:
We recently migrated from 3.8.8 to 4.0.5 and there are some great new features which everyone is happy with but…
Due to several long custom fields we have, the Basics section on the default Create a new ticket screen tends to go off the screen depending on user resolution. I looked at modifying Create.html to suit our needs, but was wondering if there was an easier way to go about it. Users have also asked about moving the date part to the main screen as well.
Has anyone accomplished such a task and would like to share details?
Thanks in advance!!
Joe
Sent from my mobile device.
Best regards, Ruslan.
Unfortunately due to contracts I don’t think I can, but I’ll see if I can craft one a redact what needs to be hidden.On Jul 5, 2012, at 11:12 AM, Ruslan Zakirov ruz@bestpractical.com wrote:
Hi,
A screenshot would be nice.
On Thu, Jul 5, 2012 at 3:30 PM, Joe Harris drey111@gmail.com wrote:
We recently migrated from 3.8.8 to 4.0.5 and there are some great new features which everyone is happy with but…
Due to several long custom fields we have, the Basics section on the default Create a new ticket screen tends to go off the screen depending on user resolution. I looked at modifying Create.html to suit our needs, but was wondering if there was an easier way to go about it. Users have also asked about moving the date part to the main screen as well.
Has anyone accomplished such a task and would like to share details?
Thanks in advance!!
Joe
Sent from my mobile device.
–
Best regards, Ruslan.
Attached screenshot. The Client_Project custom field is a field we
pulled directly from our billing system to populate the custom field.
Users with lower resolutions the page looks like the attached.On Thu, Jul 5, 2012 at 11:14 AM, Joe Harris drey111@gmail.com wrote:
Unfortunately due to contracts I don’t think I can, but I’ll see if I can craft one a redact what needs to be hidden.
Sent from my mobile device.
On Jul 5, 2012, at 11:12 AM, Ruslan Zakirov ruz@bestpractical.com wrote:
Hi,
A screenshot would be nice.
On Thu, Jul 5, 2012 at 3:30 PM, Joe Harris drey111@gmail.com wrote:
We recently migrated from 3.8.8 to 4.0.5 and there are some great new features which everyone is happy with but…
Due to several long custom fields we have, the Basics section on the default Create a new ticket screen tends to go off the screen depending on user resolution. I looked at modifying Create.html to suit our needs, but was wondering if there was an easier way to go about it. Users have also asked about moving the date part to the main screen as well.
Has anyone accomplished such a task and would like to share details?
Thanks in advance!!
Joe
Sent from my mobile device.
–
Best regards, Ruslan.
Attached screenshot. The Client_Project custom field is a field we
pulled directly from our billing system to populate the custom field.
Users with lower resolutions the page looks like the attached.
Does that get any better if you use a Render Type if Dropdown rather
than the old value of Select Box?
-kevin> On Thu, Jul 5, 2012 at 11:14 AM, Joe Harris drey111@gmail.com wrote:
Unfortunately due to contracts I don’t think I can, but I’ll see if I can craft one a redact what needs to be hidden.
Sent from my mobile device.
On Jul 5, 2012, at 11:12 AM, Ruslan Zakirov ruz@bestpractical.com wrote:
Hi,
A screenshot would be nice.
On Thu, Jul 5, 2012 at 3:30 PM, Joe Harris drey111@gmail.com wrote:
We recently migrated from 3.8.8 to 4.0.5 and there are some great new features which everyone is happy with but…
Due to several long custom fields we have, the Basics section on the default Create a new ticket screen tends to go off the screen depending on user resolution. I looked at modifying Create.html to suit our needs, but was wondering if there was an easier way to go about it. Users have also asked about moving the date part to the main screen as well.
Has anyone accomplished such a task and would like to share details?
Attached screenshot. The Client_Project custom field is a field we
pulled directly from our billing system to populate the custom field.
Users with lower resolutions the page looks like the attached.
You could use a small snippet of custom CSS to fix a width on those
fields, avoiding the overhang.