Image we would like to create an action “Autoreply To Requestors With Exceptions” (e.g. like https://rt-wiki.bestpractical.com/wiki/OnCreateAutoReplyException), but we would we like to keep track of our changes in our own git repository (so not using the RT gui for User Defined, that makes it difficult to keep track on history and who changed what etc.), what would be the best strategy:
- Make a copy of Autoreply.pm and write a custom Action
- Write an overlay to the “sub Prepare” section in Autoreply.pm
Second, would any of you have an example on such a customization?
I was writing a custom action after I realized a needed to include the AutoReply mechanism to work.
Thanks in advance,