Dear Friends,

I can a new software for manager support/incidents request and,
received some sugestions indicate the Request Tracker.

My doubts is:

Is possible create queues for type of costumer request (type: doubots,
software custumization, security incidents, bugs)?

SLA per costumer and SLA per product?

SLM per costumer and SLM per product?

Controll of the time rely the tecnical working in this request?

Thanks a lot.

Best regards.

Sergio Lima
Support Analyst